Terms and conditions

products

We ensure that our online descriptions and images reflect the appearance of our products as accurately as possible. Please be aware that colours may vary according to monitor display. If you are unsure about anything, please contact us before ordering.

Our products are handmade and hand printed. There may occasionally be a slight variation in colour, fabric or size. This is a perfectly normal feature of our products and, in our belief, adds to the charm of this unique collection.

We reserve the right to discontinue products, modify our designs and use alternative manufacturing materials without prior notification or penalty.

returns and exchanges

If for any reason you are not completely satisfied with your order, simply return the item to us within 14 days of receipt for an exchange or full refund.

Purchases on clearance items are final and cannot be returned or exchanged, unless there is undisclosed damage to an item or the incorrect item was received.

Please read our product information in full. We cannot accept an item as faulty if the appropriate care instructions have not been followed and/or damage has been caused due to misuse.

You must return the item unused, unwashed and in the original packaging. If an item does not meet this criteria, or is returned after the 14 day period, it will not be accepted for return or exchange.

Return postage is at your own expense. We recommend that you insure the package for the full amount and send it via a recorded delivery service. We do not accept responsibility for items lost or damaged in transit. Unless an item is faulty, all postage costs are non-refundable.

Once we have received your package, with the item in original condition and relevant documents enclosed, we will arrange your refund within 30 days of receipt and send you email confirmation.

Exchanges will be posted upon receipt of returned items. Please note: if an item is out of stock, your exchange may take longer than usual. You will receive tracking information when your item has been dispatched. Exchanges can be requested up to a maximum of three times.

Before placing an order, please read our delivery policy for more information. If you have any further questions about our products or these terms and conditions, please read our FAQ or contact us.

 

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